Below FAQ are some common concerns of our customers before purchasing the products.
If you have other questions, please just send it to contact@glowempires.com.
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- SHIPPING
- CHANGING OR CANCELLING ORDERS
- PAYMENTS
- RETURNS & REFUNDS
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
SHIPPING
Q: “I just placed an order. When will it be shipped?”
Our standard delivery time is 3-5 business days.
Q: “What is the standard shipping fee?”
We offer free shipping on all products.
Q: “Will I receive a confirmation after placing my order?”
You will receive an order confirmation email right after placing your
order. Please ensure you type in the correct email address to prevent
miscommunication.
Q: “How do I track my order?”
Once your order is dispatched, you will receive a tracking number via
email or text message. If your tracking number isn't working
immediately, please wait until the end of the day as it often takes a
few hours to activate.
CHANGING OR CANCELLING ORDERS
Q: “Can I cancel my order?”
You will be able to cancel your order with no extra cost to you if you do it within 12 hours of placing your order. Send us an email at contact@glowempires.com with the subject line CANCEL. Please mention your order number in the email.
Alternatively, you can reply to your confirmation email to request cancellation.
If your order has already been shipped, you will no longer be able to cancel your order.
Q: “I added an incorrect address. How do I change it?”
If you have added an incorrect address, please send us the correct one along with your order number at contact@glowempires.com
Please note this must be done within 12 hours of placing your order.
PAYMENTS
Q: “How do I pay for my order?”
We currently accept the following modes of payment:
- Credit/debit card
- Apple Pay
- Google Pay
- Meta Pay
- Shop Pay
RETURNS & REFUNDS
Q: “What is your return policy?”
Please click here to read our detailed refund policy. To start a return request, click here.
Q: “My return request was accepted. When will it be processed?”
It can take up to 1 week for your return to be processed.